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Privacy Policy

Last updated: 3 September 2025

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This Privacy Policy explains how ALPINE AIR CONDITIONING (NE) LIMITED (“we”, “our”, “us”) collects, uses, and protects your personal data when you visit our website or contact us. We are committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

  • Company name: ALPINE AIR CONDITIONING (NE) LIMITED

  • Registered office: 12 Bessemer Court, Hownsgill Industrial Park, Knitsley Lane, Consett, Co Durham, England, DH8 7BL

  • Email: alpineair@hotmail.co.uk

  • Data Controller: ALPINE AIR CONDITIONING (NE) LIMITED

2. Information We Collect

When you use our website contact form, we may collect the following personal data:

  • Name

  • Telephone number

  • Email address

  • Any other information you choose to provide in your message

3. How We Use Your Information

We use the information you provide to:

  • Respond to your enquiry

  • Provide information about our services

  • Maintain business records for administrative purposes


We do not use your personal data for direct marketing unless you explicitly request this.

4. Cookies and Website Tracking

Our website is hosted on Wix, which may use cookies and similar technologies for functionality, security, and analytics. These cookies may collect non-identifiable information such as IP addresses, browser type, and usage statistics.

 

You can control or disable cookies through your browser settings. For more information, see Wix’s Cookie Policy.

5. Sharing Your Information

We do not sell or rent your personal data to third parties.


Your information may be processed by trusted third-party service providers (such as Wix, who host this website) solely to help us operate our business and website. These providers are bound by data protection law to keep your data secure.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Respond to your enquiry

  • Provide our services

  • Comply with legal and regulatory requirements

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If you wish to have your data deleted sooner, please contact us using the details above.

7. Your Rights

Under UK GDPR, you have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing in certain circumstances

  • Request restriction of processing

  • Request a copy of your data in a portable format

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To exercise these rights, please contact us at alpineair@hotmail.co.uk.

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If you are not satisfied with how we handle your data, you can lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our practices. Any updates will be published on this page with a revised “Last updated” date.

Please also see our Terms of Service here.

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